Prioritising in the Workplace

Posted by neville on March 9, 2016 in News

Good time management results in tasks being completed on time. Tasks are inter-related within projects, so your colleagues may not be able to start or complete their tasks until you have completed yours. Your colleagues therefore rely on you to complete tasks on time or to give them sufficient warning if a deadline is at Read More

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Good Business Practice – Identifying Customer’s Specific Needs

Posted by Flex Learn on January 18, 2016 in News

Identifying customer needs or concerns involves: Active listening––allowing the customer to explain their need or concern, without trying to solve the problem immediately Questioning––using questions such as reflective questioning techniques to draw out the exact need or concern Paraphrasing––repeating the need or concern back to the customer in your own words to check you’ve understood Read More

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Good Business Practice – Understanding Client Needs

Posted by Flex Learn on January 15, 2016 in News

In a customer/client-focused organisation, employees listen to the customers for their input and feedback in order to ascertain what they consider is important about the products supplied or the way service is delivered. Improvements can then be made resulting in the organisation gaining a competitive advantage over other firms as customers will be happy to Read More

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Good Business Practice – Managing Customer Complaints

Posted by Flex Learn on January 15, 2016 in News

The ramifications for the business are that they have definitely lost one customer and probably many more as the tale of their faulty product or service is spread by word of mouth. The business can’t do anything about it because they don’t know about it. Therefore the customer who complains is a person who is Read More

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How to Select the Best Registered Training Organisation and Training Delivery

Posted by Flex Learn on January 15, 2016 in News

There are so many Registered Training Organisations (RTOs) in Australia. Just how do you select the best RTO to suit your needs and course requirements? A poor decision on this can waste substantial time and money. Apart from looking at which RTOs offer the courses in which you’re interested, you should look at course fees. Read More

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Vet Fee Help Review – Not Needed?

Posted by Flex Learn on January 15, 2016 in News

Many Registered Training Organisations (RTOs) are promoting the use of Vet Fee Help to allow students to pay for their business diploma course. At Flexlearn, we believe that students using this option are making a serious mistake. Why do we say this? Firstly, do some research in to the course fees being charged. You’ll find Read More

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